We collect the following types of information from you:
We also obtain personal data from other sources, third party data providers, and/or public sources, such as social networks, company websites, and other online sources.
We do not collect sensitive data or special category data from you. This includes race, ethnic origin, politics etc.
When you’re using our services as our customer, we use your data to perform our contract with our customer as the lawful basis on which we collect and use your personal data.
We use your personal data in the following ways:
You have the right to withdraw your consent any time. Do note that this will not affect any use of your information that has already taken place.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We share information with third parties that help us operate and provide our products and services to our customers, such as third party providers that provide payment processing services, or customer relationship management software etc. These providers have access to your personal information only for the purpose of performing their services and in compliance with applicable laws and regulations.
We do not share your personal information with any company outside our group for marketing purposes, unless you have specified your consent to do so.
In the following events, we may disclose your personal information:
We care about your personal data and we ensure that all personal data is kept secure to prevent data being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal data to those on a strictly need-to-know basis. Those who process your data, such as our Customer Success Officers, will do so only in an authorized manner and are subject to a duty of confidentiality.
Do note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, therefore any transmission remains at your own risk. Once we have received your information, we will use strict procedures and security features in order to prevent unauthorized access.
You can keep your personal data up to date by contacting our team.
We retain personal data for so long as it is reasonably necessary to fulfill our obligations to our customers. After such time, we will delete, anonymize, or isolate your information from further use. If you wish to delete your personal information from us, you may submit a written request to us.
Under the General Data Protection Regulation you have a number of important rights:
You may opt out of receiving marketing materials from us by updating your preferences on our website, or by contacting us. Do note that even if you opt out from receiving marketing materials from us, if you’re an existing customer of our services, you’ll continue to receive information that are necessary for the use of our services.
The above rights will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive.
If you would like to exercise any of those rights, please contact us and let us have enough information to identify you.
We will occasionally update this privacy statement. We reserve the right to change, modify, add, or remove portions of this statement at any time. If we materially change our use of your personal information, we will announce such a change on our websites and through emails, and will also note it in this privacy statement. The effective date of this privacy statement is documented at the beginning of the statement.
Please contact us at firstname.lastname@example.org if you have any questions or concerns. If you have unresolved concerns, you have the right to file a complaint with a data protection authority in the country where you live or work or where you feel your rights have been infringed.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.